frequently asked questions:
What is your enquiry regarding? Click on one of the four categories below:
Q. How do I pay for the conference?
A. You can choose to pay by credit card or invoice at the checkout page. If your company uses purchase order numbers, please have the number ready when you book, as invoices are generated automatically.
Q. I don’t have my Purchase Order number yet. Can I still register for the conference?
A. Yes - please put your initials in the box (rather than your PO number) and then email firstname.lastname@example.org once you have it. You will then be sent a revised invoice with the PO number attached.
Q. Who should I make the Purchase Order out to?
A. Haymarket Media Group Limited Please click here for our full supplier details.
Q. Are there discounts available for a group attending?
A. For most events, we offer a discount for 3 or more attending. Please email email@example.com for details. Please note that discounts are available on the full rate only and cannot be used in conjunction with any other discount, such as the early bird discount.
Q. Why am I paying VAT when I am not from the host country?
A. EU VAT rules are different for conferences than for other goods and services. The rules state that VAT must always be charged for admission to conferences taking place across Europe. VAT is charged at the local rate for the country where the conference takes place. VAT is payable regardless of whether you register from within or outside the EU.
Q. When will the presentations be made available?
A. Presentations will be made available after one week following the conference. The links to the presentations will be emailed to you when they are ready. Please note that this is subject to speaker disclosure and not all presentations may be available.
Q. Can I get a copy of the delegate list before/after the event?
A. We do not disclose our delegate lists in advance or after the event. We do, however, have the delegate list available on screens at the event itself. Please ask a member of staff to show you where the list is.
Q. I can no longer attend the conference. Can a colleague come in my place?
A. Yes. Please email firstname.lastname@example.org with your colleague’s name, email address, job title and whether they have any dietary or access requirements and we will substitute them in your place.
Q. I can no longer attend the conference and cannot send anyone in my place. Can I cancel?
A. If you cancel at least 20 days before the event, you will get a credit/refund LESS our administration fee of £99 / €119 (no VAT). We do not accept cancellations within 20 days of the conference date. However, you can send a replacement delegate at no additional charge.
Q. I haven’t received a final email confirming the details for the event. When will this be sent?
A. You will receive joining instructions one week prior to the event with the final details. Please check your spam folder for an email from email@example.com if you have not received it before the event.
Q. I haven’t received/when will I receive my invoice?
A. All invoices / VAT receipts are sent out by email within 48 hours of the booking being made.
Q. How can I pay for my invoice?
A. You can pay by credit / debit card or bank transfer. Your invoice will have instructions on how you can pay.
Q. I won’t be able to attend the conference, can I buy the speaker presentations?
A. Yes, speaker presentations are available to purchase on most of our conferences subject to speaker disclosure. Please contact firstname.lastname@example.org
Q. How can I book accommodation for this event?
A. Accommodation is not included in the event booking price. However, we negotiate preferential rates with a number of hotels in the event area or the host venue. Please email email@example.com for more details.
Q. Is there W-Fi available at the venue?
A. Yes, free Wi-Fi is available at our venues. Details of how to access the network will be given in your delegate pack.
Q. How can I access the speaker presentations after the event?
A. You will automatically be sent links to the presentations approximately one week after the event. Please note that some speakers are unable to share their presentations.
Q. I am interested in speaking at one of your events. Who should I contact?
A. Please email firstname.lastname@example.org with information about the subject you would like to speak about, the name of the conference and some background information on yourself.
Q. How can I get involved as a sponsor?
A. To find out more about how to become a sponsor or exhibitor and to hear about our customised packages which offer you a full range of promotional opportunities, including pre-event brand exposure, please email email@example.com
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