Under the agreement, GE will provide support to EDF's technicians in order to troubleshoot any issues with convertors. This will be done over the phone, or onsite for more complex problems.
The services provided by GE will include remote-service phone support, a speed guarantee for on-site repairs, the providing of spare parts and personnel training.
GE said that it believes that this new way of working will help to bring down the cost of servicing convertors as it will enable operators to undertake work to repair faults internally.
It claims that in tests, nine out of ten faults could be solved over the phone, removing the need for onsite visits.