Visit windpowermonthlyevents.com for the latest on our upcoming conferences and webcasts

Windtech: Maintenance - Enercon tops service satisfaction survey

Turbine supplier Enercon has retained the top spot on German wind energy association Bundesverband WindEnergie's (BWE) annual wind turbine owner service-satisfaction survey. The company's score of 2.03 meant it was the only supplier to qualify as "good" in BWE's five-category ranking list, which highlighted miscommunication, inadequate spare parts and poor service from technicians as issues affecting German wind turbine owners.

Only 1.3% of Enercon owners and operators said they were willing to switch to independent service providers, while its competitors scored between 20% and 35%.

The 2009 survey involved 2,047 questionnaires sent to German owners and operators of wind farms and turbines registered with BWE. The response rate was 47%, covering 3,011 turbines. The survey evaluated the individual performances of both in-house and independent service providers.

Respondents were particularly satisfied with Enercon's PartnerKonzept (EPK). This full-service contract guarantees minimal 97% availability for a 12-year contract period with possible extension, and covers all costs for scheduled and unscheduled maintenance. In return, the customer pays Enercon a yield-based remuneration. According to the company, more than 85 % of international customers and 90% of domestic customers sign an EPK agreement.

Long-term full-service contracts seem to be a wind industry trend. GE, for example, announced a total service solution for turbines at this year's European Wind Energy Conference. That includes all planned maintenance activities - such as remote monitoring and troubleshooting, routine services, preventative maintenance, on-site support and parts support - as well as unplanned maintenance, such as up-tower inspection.

Before commenting please read our rules for commenting on articles.

If you see a comment you find offensive, you can flag it as inappropriate. In the top right-hand corner of an individual comment, you will see 'flag as inappropriate'. Clicking this prompts us to review the comment. For further information see our rules for commenting on articles.

comments powered by Disqus

Windpower Monthly Events

Search more than 4,500 companies in the Windpower Directory

Latest Jobs